Returns and exchanges

Before returning

Contact DARSHE using the links below. Wait for approval and the return address before posting.

Tell us your order number, item, reason and preferred size; attach photos of any fault. Include your order details in the parcel.

Eligibility

Keep tags attached and garments unworn, unwashed and unaltered. Non-compliant returns may be declined.

Intimates, jewellery, accessories and bags are excluded. Sale and promotional items are excluded unless the offer expressly allows an exchange or credit.

Exchanges

Sizing issues, faulty zips and minor defects qualify for same-design exchanges. If the required size is unavailable, credit is issued after inspection; otherwise, choose the available size.

Return credit

Approved credits equal the amount paid after discounts and expire 30 days after issue. Ordinary returns receive credit, not cash.

A different design requires approved credit and a new purchase. Only one return per order; purchases using return credit cannot be returned again.

Postage

Customers cover exchange shipping, return postage and duties. Delivery charges are excluded from credit. Retain tracking proof; parcels remain your responsibility until received.

Faulty or incorrect goods

Contact us if your order arrives damaged or differs from what you ordered so we can assess the appropriate remedy. These policy limits do not restrict your statutory consumer rights, including any entitlement to a refund.